Nothing worse than being excited to read but not being able to find your book!
Here are some scenarios where this might happen:
- 90% of the time, you might've signed into an alternate account! Use these steps to reset your password.
- You might need to redeem a code you got from your bookstore! Use these steps to redeem your code.
- You might need to visit a weird goo.gl URL on your receipt first! Use these steps to decipher that URL.
If this was a purchase through RedShelf.com directly:
- Your book is already waiting for you on 'My Shelf'
- Having trouble logging in?
If this was a purchase made through a third-party website:
- Double check with the company you purchased from that RedShelf is meant to fulfill the order
- Does your receipt have an Access Code on it?
- Perhaps the business you purchased from already redeemed your book for you! Try logging in directly to RedShelf.com to see. (Having trouble logging in?)
If you are unable to find your book through these methods, please let us know!
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